As Director of Account Management, Simon is responsible for client retention, quality service delivery and client satisfaction. He partners with BCD Travel business leaders in Operations and Technology to maximise preferred vendor usage through technology implementation and servicing. His team ensures our clients achieve their corporate travel objectives. Simon is a seasoned travel professional with over 15 years travel industry experience working in Sales, Account Management and Operations. This, along with the strong customer service focus gained from his studies at The Hotel School – InterContinental Hotel Sydney, helps him ensure client satisfaction and retention.