WEDNESDAY 29 NOVEMBER 2017

08:00 Registration, Meet & Greet, InterACTE + Coffee

08:00	INVITATION ONLY: Corporate Buyers VIP Breakfast hosted by American Express Global Business Travel• Chairperson: American Express Global Business Travel, Vice President and General Manager, Joanne Sully • Keynote: ACTE, Executive Director, Greeley Koch
08:00	INVITATION ONLY: TMC Breakfast hosted by American Express Global Commercial Payments
	GENERAL SESSION 1: THE GLOBAL OUTLOOK
09:00	ACTE & CAPA Welcome & Setting the Scene • ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt • CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
09:10	Keynote Introduction - Change: Globalisation, Technology, Safety & Security - The importance of being able to manage change • American Express Global Business Travel, Vice President and Head of Service Delivery Asia Pacific, Sean Douglas
09:20	Australian Economic Outlook against the Global Backdrop • Economist, Saul Eslake
10:05	Qantas Q&A • CAPA – Centre For Aviation, Executive Chairman, Peter Harbison • Qantas, Head of Business and Government Sales, John Simeone
10:25	Session Wrap Up and Overview of the day ahead • ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt
10:30	First Timer's Orientation, hosted by BCD Travel • ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt • BCD Travel, Director of Account Management, Simon Halpin If this is your first time at ACTE-CAPA, you won't want to miss this!

10:30 Coffee, Networking & InterACTE

	GENERAL SESSION 2: FUTURE VISIONS OF CORPORATE TRAVEL
11:00	The American Airlines Keynote • American Airlines, American Airlines, Vice President Sales Asia Pacific, Shane Hodges
11:25	The Mind and Heart of a Corporate Travel Visionary Jamie Pherous represents energy, drive and vision in the way he formed, launched and remained strongly committed to building a major global Australian business. His visionary story is attractive to both the industry for those young people who are looking for leadership guidelines, for the buyers in understanding the personal side of the CTM story and for the whole of the industry in understanding what Jamie sees as a visionary in this industry. Why when all are saying technology is the future, people will become redundant, B2C will be the way of the future: what does Jamie believe or see is the future of corporate travel business? • Corporate Travel Management (CTM), Managing Director, Jamie Pherous Interviewed by Satu Raunola-Spencer, Founder, Satu Raunola Consulting

11:55	Irreversible and Irresistible Change – It’s here! Travel technology guru, Johnny Thorsen will lead the way with updates on the latest innovations in technology that have ALREADY ARRIVED and are helping shape travel programs right now. • Mezi, Vice President, Travel Strategy & Partnerships, Johnny Thorsen
12:25	Envisioning a Robust Travel Technology Strategy New technology is popping up every day providing new appeals to your travellers. Learn how to create a robust technology strategy by: • Mapping out technology elements that offer a great travel experience while minimising costs; • Creating a solid strategy and vision of where you want to take your programme in the next 1-2 years; • Learning the right questions to ask when looking at new technology; • Putting yourself in your traveller's shoes to learn what technology is best fit for them. • Carlson Wagonlit Travel, Vice President, Chief Data Scientist, Dr Eric Tyree
12:55	Welcome to lunch • United Airlines, Director Australia and New Zealand, Julie Reid

13:00 Lunch - Hosted by United Airlines

14:00 EDUCATION BREAK-OUT SESSIONS (1)

1A: Everything you need to know about Payments for Buyers and Travel Managers
• How to adapt your business in a changing landscape and take advantage of indirect savings
• In an increasingly confusing landscape of new and different players, it’s essential to understand all the elements, what role each vendor plays and how it all fits together.
• Who do you need to be working with and what changes do you need to prepare for in order to build these improvements into your program?
• What do I need to do to adapt to the upcoming benefits that will open up to my business to new improvements 2018 and onwards?
Compliments of: UATP
Moderator: Anjuna, Director Aviation, Craig Smith

Panel:
• AirPlus International, Regional Sales Manager, John Staub
• American Express Global Corporate Payments, Head of Relationships & Acquisition, Josie Armao
• MW Travel Consultancy, Principal, Martin Warner
• UATP, Regional Commercial Manager Oceania, Craig Bowen

1B: Managing the Modern Business Traveller
• Building on last year’s defining work to profile today’s Modern Business Traveller; a new study now explores how travel managers can leverage that knowledge to influence traveller behaviours.

In this session, we will recap on the changing expectations of the modern business traveller, we will then look at the best ways to reach the traveller and influence their behaviour.

Lastly, we can discuss ways the travel policy can be adapted to encourage compliance.

Compliments of: American Express Global Business Travel

Keynote Introduction: American Express Global Business Travel, Director Global Service Delivery Australia & Singapore, Simon Woodward

Followed by a panel discussion

Moderator: ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt

Panel:
• American Express Global Business Travel, Director Global Service Delivery Australia & Singapore, Simon Woodward
• CAE Australia, Director Finance & Commercial, Michael Dillon
• Cochlear, Indirect Procurement Specialist, Lisa Batchelor

1C: The personalisation of travel and travel risk management: The role of Artificial Intelligence and Machine Learning NOW!
• Are AI and Machine Learning the same thing? What do they mean for personalisation from both the supplier and traveller perspective and how will this flow on to risk management and distribution.

Moderator: Uniglobe, Managing Director Asia Pacific, David Hughes

Panel:
• International SOS, Group Chief Information Officer, Ramesh Munamarty
• Mezi, Vice President Strategy & Partnerships, Johnny Thorsen
• Serko, Chief Executive Officer, Darrin Grafton

14:45 EDUCATION BREAK-OUT SESSIONS (2)

2A: Everything you need to know about Payments for Industry (suppliers)
• Regulatory Changes: What are the outcomes and benefits to me?
• New Payment Solutions: What New Solutions have come onto the market in the last 12 months that improve my internal efficiencies, and add value to the travel agency business?
• Customer Engagement: What are the benefits which I can clearly communicate to my customers on the new card benefits and solutions.
• How can I represent these new solutions to my customer and in a manner that makes good sense to them?
• What best payment delivers value to both sides of the relationship?

Moderator: Anjuna, Director Aviation, Craig Smith

Panel:
• AirPlus International, Regional Sales Manager, John Staub
• American Express Global Corporate Payments, Head of Relationships & Acquisition, Josie Armao
• MW Travel Consultancy, Principal, Martin Warner
• UATP, Regional Commercial Manager Oceania, Craig Bowen

2B: Beacon, Blockchain, appCloud: How to securely introduce innovations into your travel programme

This session will explore what new innovations are trending in beacon, blockchain and appCloud technology. While opening up exciting opportunities and enhancing the traveller experience, these new technologies also bring about their own set of challenges. We will discuss how simple or complex it can be to procure and deploy these innovative solutions and the implications for travel management programmes.

Compliments of: Amadeus

Moderator: Amadeus, Head of Pre Sales & Consulting - Pacific, Justin Lough

Presenter & panellist:
• Amadeus, Head of Corporate IT Solutions, Ingrid Picard
• Changing Times/Troovo, Business Owner/Director, RIchard Savva
• Citibank, Head of Sales, Commercial Payments - Diners Club International, Vasa Srbinoski
• Microsoft, Group Manager, Sourcing Strategy Operations, Travel, Meetings & Events, Georgie Farmer

2C: Travel Manager 3.0: How will the role of the travel manager evolve in the next 5 years, and how to keep up
• Responsibilities and capabilities of successful travel managers are changing quickly. With the increased focus within travel programs on aspects such as technology, AI, consumerisation, data science and behavioural economics how can travel managers keep up, while at the same time continuing to meet their ‘old’ KPI’s of cost, traveller satisfaction and safety?

A diverse panel of industry experts will debate how the role of the travel category manager is changing, and how they can continue to be successful in future.

Moderator: Mike Orchard Consulting, Founder, Mike Orchard

Panel:
• Concierge Travel, Chief Executive Officer, David Greenland
• Empirics Data Solution, Chief Executive Officer, Darrell Ludowyke
• NewsCorp ANZ, Chief Procurement Officer, Nathan Morgan
• Accenture, APAC Travel & Global Operations Lead - Global Travel and Events, Siobhan Foley

This is a media free panel discussion. Registered media will be unable to attend this panel.

15:30 Coffee, Networking & InterACTE

16:00	GENERAL SESSION 3: INDUSTRY UPDATES & THE ESSENTIAL 'SPOKES' Global Innovation Update • American Express Global Commercial Payments, Vice President, Global Commercial Payments, Asia Pacific Australia, Fady Daher Global Corporate Travel Trends & Their Impact on Australia • ACTE, Executive Director, Greeley Koch
16:20	Association of Travel Management Companies (ATMC) Update Who the ATMC is, what it does, current issues the ATMC is pursuing and update on the 2018 Award. • Association of Travel Management Companies (ATMC), Chairperson, Rob Dell
16:25	CAPA Update: CAPA Membership Insights • CAPA - Centre for Aviation, Director South Asia, Binit Somaia
16:30	THE FUTURE OF THE INDUSTRY'S ESSENTIAL SPOKES (PART A) Hear from the experts who will focus on the 'Support', ‘Collaborate’ and ‘Ground’ spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future. - 'Support' An interview on NDC and Technology between: • HRG, General Manager Australia, David Lorimer • Syngenta, Procurement Manager, Australasia & Regional Category Manager - Travel, Jen Barclay - 'Collaborate' (Meetings & Events) • Microsoft Corporation, Group Manager, Sourcing Strategy Operations, Travel, Meetings & Events, Georgie Farmer - 'Ground' • Uber, Enterprise Partnerships Australia/NZ, Andy Brehm
17:00	MY LIFE IN TRAVEL - ROUND TABLES The innovative face of corporate procurement Unique perspectives from seasoned experts and some round table debates to reflect on what are the key things you've learned in your travel career, as well as today's key take-aways. • Session Provocateur: Mike Orchard Consulting, Founder, Mike Orchard

17:30 Networking Reception - Hosted by American Airlines

19:00 End of Day 1

THURSDAY 30 NOVEMBER 2017

08:00 Registration, Coffee, Networking & InterACTE

09:00	CHAIRMAN'S WELCOME TO DAY 2
	GENERAL SESSION 4: THE FUTURE OF THE INDUSTRY’S ESSENTIAL 'SPOKES' (PART B) Hear from the experts who will focus on the ‘Book’, 'Fly', 'Sleep' and ‘Pay’ spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel program into the future.
	GENERAL SESSION 4A: BOOK
09:10	Keynote 'Book' • Egencia, Director Account Management, Sally deFina
	GENERAL SESSION 4B: FLY
09:20	Keynote: CAPA's Big Picture Aviation Outlook - Implications for Corporate Travel • CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Executive Panel: How can we enhance a mature category like Air? • How to best calculate and present savings to stakeholders? • Are LCCs changing the game? Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Panel: • Areka Consulting, Partner, Mike Mannix • Sabre Travel Network, Global Accounts Director APAC, Adam Tulich • Virgin Australia, Head of Global Corporate Sales, Richard George
	GENERAL SESSION 4C: SLEEP
10:15	Keynote: Marriott International, Regional Director Global Sales South Asia, Avril Northridge
	Keynote: The Lido Group in partnership with HRS, Chief Commercial Officer, Jon West
	Executive Panel: How to maximise your preferred accommodation program 2018? • How to gain compliance and traction from traveller? • Hotel rates: Non-LRA/LRA/Dynamic - are the dynamics changing? • Supply Versus Demand, what is the new norm for 2018 and onwards • New Solutions for creating value in contracting, or are we still reinventing the same wheel? Moderator: Anjuna, Director Aviation, Craig Smith Panel: • AccorHotels Australia, Director of National Sales, Elizabeth Georgopoulos • Salesforce, Manager APJ Travel, Veronica Bergel • The Lido Group in partnership with HRS, Chief Executive Officer, Steve Mackenzie • TravelClick, Regional Vice President Australia, Simon Williams
11:10	GENERAL SESSION 4D: PAY Payments are hot - what’s new, real and requires your attention in the area of paying for corporate travel A panel of experts on the 'here and now' of travel payments. Demystifying new regulations and technology is crucial for buyers and TMCs, so we can all walk away with actionable insights. • The big picture of virtual cards: Who's on board? • End-to-end Solutions - they DO exist! • Blockchain Smart Contracts Moderator: MW Travel Consultancy, Principal, Martin Warner Panel: • Citibank, Head of Diners Club Australia, Richard Wilde • Conferma, Director of Sales, APAC, Darren Blair
11:30	GENERAL SESSION 4E: PROCURE Keynote: The future of procurement • think, Chief Executive Officer, Peter McGregor

11:45 Coffee, Networking & InterACTE

12:15 EDUCATION BREAK-OUT SESSIONS (3)

BUYERS ONLY EDUCATION SESSION:
Interactive workshop: ‘Change Management’ and the role of the Travel Manager
Travel Managers are often at the forefront of organisational or complex multi-channel change. They are often the harbingers of new technologies, standards and processes.
• How do you manage change when there are different requirements among different stakeholders across diverse geographies?
• What different communication options are available in a change management process? How often and when to communicate - and what medium?
• How can we win the support of the enablers of transformation (IT, security) who often don’t have a stake in the end result?
• How can Travel Managers better manage behavioural change in what is often an emotion-charged category?

This practical session full of tips and take-aways will inspire you!

Workshop Presenter:
• PwC, Director, People & Organisation Consulting, Angela Harris
• PwC, Partner, People & Organisation Consulting, Amy Plowman

SUPPLIERS' EDUCATION SESSION:
Understanding the way Procurement ticks
The rules for mid-and large market procurement are being re-written. Are you up-to-speed? Procurement is a significant stakeholder for sales and account managers within corporate travel. But let’s face it, procurement can be challenging to work with. Price and savings dominate discussion, there’s a rigid adherence to process and every time a new category manager arrives – you’re back to square one. It doesn’t have to be that way.

If your focus is winning more accounts and improving client retention, then this session is for you. Shining light on the hopes, drivers and aspirations of procurement managers will empower sales and account managers at suppliers with the practical tools to operationalise concepts and lift the conversation from tactics to strategy. The objective – greater top line results!

Workshop Presenter:
• Synthesis Group, Founder and Director, William Pegg

13:15 Lunch

	GENERAL SESSION 6: THE FUTURE OF MOBILITY
14:00	Closing Session Introduction: • Mastercard, Director Product Sales, Gregor Lochtie Keynote: The Future of Mobility: Implications for Corporate Travel The way people move is undergoing rapid change. According to a recent Deloitte study, “Frictionless, automated, personalised travel on demand is the dream of the future of mobility”. This transformation is creating a new ecosystem of personal mobility, with implications affecting the entire corporate travel ecosystem. But what about the burning issues of safety and security and Duty of Care in this brave new world? What can corporations do to navigate the proliferation of choice when it comes to transport and mobility options? • Deloitte, Partner, Kellie Nuttall A vision of the future of mobility: Supersonic air travel (video) Keynote: A vision of the future of mobility: Vactrain ground transportation • Hyperloop/Ultraspeed, Director, Steve Artis
15:00	Keynote: A vision of the future of mobility: Virgin Australia • Virgin Australia, Group Executive, Rob Sharp
15:30	Wrap by Mastercard and welcome to the Networking Reception • Mastercard, Director Product Sales, Gregor Lochtie

15:30 Farewell Reception - Hosted by Mastercard

16:30

End of Conference

WEDNESDAY 29 NOVEMBER 2017

08:00 Registration, Meet & Greet, InterACTE + Coffee

08:15	First Timers’ Orientation, hosted by BCD Travel
	GENERAL SESSION 1: THE GLOBAL OUTLOOK
09:00	Chairman's Welcome by Session Host and ACTE Welcome ACTE, President, Kurt Knackstedt
09:10	Keynote Introduction American Express Global Business Travel, Vice President and Head of Service Delivery Asia Pacific, Sean Douglas
09:20	Australian Economic Outlook against the Global Backdrop Economist, Saul Eslake
10:10	Session Wrap and Overview of the day ahead

10:15 Coffee, Networking & InterACTE

11:00	GENERAL SESSION 2: FUTURE VISIONS OF CORPORATE TRAVEL
11:00	The American Airlines Keynote American Airlines, Senior Vice President Global Sales & Distribution, Alison Taylor
11:25	The Mind and Heart of a Corporate Travel Visionary Jamie Pherous represents energy, drive and vision in the way he formed, launched and remained strongly committed to building a major global Australian business. His visionary story is attractive to both the industry for those young people who are looking for leadership guidelines, for the buyers in understanding the personal side of the CTM story and for the whole of the industry in understanding what Jamie sees as a visionary in this industry. Why when all are saying technology is the future, people will become redundant, B2C will be the way of the future: what does Jamie believe or see is the future of corporate travel business? Corporate Travel Management, Managing Director, Jamie Pherous

11:55	Irreversible and Irresistible Change – It’s here! Travel technology guru, Johnny Thorsen will lead the way with updates on the latest innovations in technology that have ALREADY ARRIVED and are helping shape travel programs right now. He will be joined by experienced buyers to debate the impact these innovations may have on the evolving role of the travel manager. Mezi, Vice President, Travel Strategy & Partnerships, Johnny Thorsen
12:25	Envisioning a Robust Travel Technology Strategy New technology is popping up every day providing new appeals to your travellers. Learn how to create a robust technology strategy by: - Mapping out technology elements that offer a great travel experience while minimising costs;` - Creating a solid strategy and vision of where you want to take your programme in the next 1-2 years; - Learning the right questions to ask when looking at new technology; - Putting yourself in your traveller's shoes to learn what technology is best fit for them. Carlson Wagonlit Travel, Chief Technology Officer, Andrew Jordan
12:55	Welcome to lunch United Airlines, Director Australia and New Zealand Sales, Julie Reid

13:00 Lunch, Sponsored by United Airlines

14:00 EDUCATION BREAK-OUT SESSIONS (1)

1A: The 'Pay' Landscape of 2017: A 360 Perspective for Travel Managers

The use of debit and credit cards for online payments is slowly but surely changing. In 2016, alternate forms of payment (AFP) surpassed credit cards with 51% of global eCommerce volume - what about in 2017? In an increasingly confusing landscape of new and different players, it’s essential to understand all the elements, what role each vendor plays and how it all fits together. Who will you need to work with; and what changes do you need to prepare to build into your programme?
Compliments of: UATP

1B: Addressing Traveller Anxiety
Building on last year’s defining work to profile today’s Modern Business Traveller; a new study now explores how travel managers can leverage that knowledge to influence traveller behaviours.
Compliments of: American Express Global Business Travel

1C: Travel Manager 3.0: How will the role of the travel manager evolve in the next five years, and how to keep up
Responsibilities and capabilities of successful travel managers are changing quickly. With the increased focus within travel programs on aspects such as technology, AI, consumerisation, data science and behavioural economics how can travel managers keep up, while at the same time continuing to meet their ‘old’ KPI’s of cost, traveller satisfaction and safety? A diverse panel of industry experts will debate how the role of the travel category manager is changing, and how they can continue to be successful in future.
Moderator: Mike Orchard Consulting, Founder, Mike Orchard

Panel:
NewsCorp ANZ, CPO, Nathan Morgan
Empirics, CEO, Daryl Ludowyke
Concierge Travel, CEO, David Greenland

14:45 EDUCATION BREAK-OUT SESSIONS (2)

2A: The Future of Travel 'Pay' - Don't Hate the Pay-er, Hate the Game

Keeping up with the changes in pay leaves many travel managers feeling like they’re caught up in a never-ending game. Just as you embrace a new trend such as virtual cards, blockchain pulls ahead and potentially discredit everything you’ve done so far. What and where the next key technology will lead us is a tossup, but a closer look by our experts will help you unravel the complexities of the future of pay; including bitcoin, mobile apps and more.

2B: Using Data to Effectively Shape Tomorrow's Policies
With recent strides in data aggregation and consolidation, we have access to more usable data than ever. The key to unlocking its power is in a travel manager’s ability to interpret information, identify key trends and base decisions off traveller behaviors and more. Learn to leverage predictive data to maximize savings and negotiate the most beneficial terms for your travel programme.
A data science perspective on what opportunities await the corporate travel industry through great consolidation and reporting on disparate data.
Compliments of: Amadeus

2C: The personalisation of travel and travel risk management: The role of Artificial Intelligence and Machine Learning NOW!
When can travel managers confidently put a siri-style application in front of a traveller and be confident of them having a great interaction that’s not ‘clunky’?
Moderator: Uniglobe, Managing Director, David Hughes
Panel:
Mezi, Vice President Strategy & Partnerships, Johnny Thorsen
International SOS, Group Chief Information Officer, Ramesh Munamarty
Travelport Locomote, Chief Information Officer, Ross Fastuca

15:30 Coffee, Networking & InterACTE, Sponsored by American Airlines

16:00	GENERAL SESSION 3: THE FUTURE OF THE INDUSTRY'S ESSENTIAL SPOKES (PART A) Global Corporate Travel Trends & Their Impact on Australia ACTE, Executive Director, Greeley Koch
16:15	Association of Travel Management Companies (ATMC) UpdateWho the ATMC is, what it does, current issues the ATMC is pursuing and update on the 2018 Award. Association of Travel Management Companies (ATMC), Chairperson, Rob Dell
16:30	The Future of the Industry's Essential Spokes Hear from the experts who will focus on the ‘Collaborate’, ‘Pay’ and ‘Sleep’ spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future. 'Support'An interview on NDC and Technology between: - HRG Australia, General Manager Australia, David Lorimer - Syngenta, Jenn Barclay 'Pay' UATP, speaker tbc 'Collaborate' (meetings and events) Speaker tbc 'Ground' Speaker tbc
16:45	My Life in Travel - Round Tables The Innovative face of corporate procurement Unique perspectives from seasoned experts and some round table debates to reflect on what are the key things you've learned in your travel career, as well as today's key take-aways. Session Provacateur: Mike Orchard

17:25 Networking Reception

19:00 End of Day 1

THURSDAY 30 NOVEMBER 2017

08:00 Registration, Coffee, Networking & InterACTE

09:00 GENERAL SESSION 4: THE FUTURE OF THE INDUSTRY’S ESSENTIAL SPOKES (PART B)

	Hear from the experts who will focus on the ‘Fly, ‘Ground’, ‘Book’ and ‘Support’ spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future. ‘Book' Egencia, Global Head of Product Marketing, Jean Noel Lau Keng 'Sleep': Marriott International, speaker tbc ‘Fly’: Air Canada,Vice President Global Sales, Duncan Bureau
09.45	GENERAL SESSION 5A: Key Suppliers Outlook: AIR Executive Panel: How can we enhance a mature category like Air? How to best calculate and present savings to stakeholders? Moderator: Sabre Travel Network, Vice President, Todd Arthur Panel: - Delta Air Lines, General Manager, Australia/New Zealand & Virgin Australia Joint Venture, Clare Wheatley - Malaysia Airlines, speaker tbc
10:20	GENERAL SESSION 5B: Key Suppliers Outlook: ACCOMMODATION Keynote: The Lido Group in partnership with HRS, Chief Commercial Officer, Jon West Executive Panel: How to maximise your preferred accommodation programme? - How to gain compliance and traction from travellers - Hotel rates: Non-LRA/LRA/Dynamic - are the dynamics changing - Creating a brand new approach to hotel negotiations in 2018. Can buyers put together a compelling programme in a new way?
10:55	GENERAL SESSION 5C: Key Suppliers Outlook: PAYMENT & EXPENSE A panel of experts on the 'here and now' of travel payments. Demystifying new regulations and technology is crucial for buyers and TMCs, so we can all walk away with actionable insights. - The big picture of virtual cards: Who's on board? - End-to-end Solutions - they DO exist! - Blockchain Smart Contracts Commonwealth Bank of Australia, speaker tbc Conferma, Director of Sales, Darren Blair Diners Club, speaker tbc WOAG, speaker tbc

11:30 Coffee, Networking & InterACTE

12:00 EDUCATION BREAK-OUT SESSIONS (3)

BUYERS ONLY EDUCATION SESSION:

Interactive workshop: ‘Change Management’ and the role of the Travel Manager
• Travel Managers are often at the forefront of organisational or complex multi-channel change. They are often the harbingers of new technologies, standards and processes.
• How do you manage change when there are different requirements among different stakeholders across diverse geographies?
• What different communication options are available in a change management process? How often and when to communicate - and what medium?
• How can we win the support of the enablers of transformation (IT, security) who often don’t have a stake in the end result?
• How can Travel Managers better manage behavioural change in what is often an emotion-charged category?
• This practical session full of tips and take-aways will inspire you!
Workshop Presenter: PwC

SUPPLIERS' EDUCATION SESSION:

Understanding the way Procurement ticks
The rules for mid-and large market procurement are being re-written. Are you up-to-speed? Procurement is a significant stakeholder for sales and account managers within corporate travel. But let’s face it, procurement can be challenging to work with. Price and savings dominate discussion, there’s a rigid adherence to process and every time a new category manager arrives – you’re back to square one. It doesn’t have to be that way. If your focus is winning more accounts and improving client retention, then this session is for you. Shining light on the hopes, drivers and aspirations of procurement managers will empower sales and account managers at suppliers with the practical tools to operationalise concepts and lift the conversation from tactics to strategy. The objective – greater top line results!
Workshop Presenter:
Synthesis Group, Founder and Director, William Pegg

13:00 Lunch

14:00	GENERAL SESSION 6: THE FUTURE OF MOBILITY Closing Session Introduction: Mastercard, Director Product Sales, Gregor Lochtie
14:10	Keynote: Virgin Australia, Acting Group Executive, Rob Sharp
14:30	The Future of Mobility: Implications for Corporate Travel The way people move is undergoing rapid change. According to a recent Deloitte study, “Frictionless, automated, personalised travel on demand is the dream of the future of mobility”. This transformation is creating a new ecosystem of personal mobility, with implications affecting the entire corporate travel ecosystem. But what about the burning issues of safety and security and Duty of Care in this brave new world? What can corporations do to navigate the proliferation of choice when it comes to transport and mobility options? Deloitte, Future of Mobility Lead, Kellie Nuttall
14:50	Hyperloop/Ultraspeed, Director, Steve Artis
15:10	Wrap by Mastercard and welcome to the Networking Reception

15:15 Farewell Reception, Sponsored by Mastercard

16:00 End of Conference

WEDNESDAY 29 NOVEMBER 2017

08:00 Registration, Meet & Greet, InterACTE + Coffee

08:15	TMC & Industry Breakfast hosted by American Express Global Corporate Payments
	GENERAL SESSION 1: THE GLOBAL OUTLOOK
09:00	Chairman's Welcome by Session Host and ACTE Welcome ACTE, President, Kurt Knackstedt
09:10	Keynote Introduction American Express Global Business Travel, Vice President and Head of Service Delivery Asia Pacific, Sean Douglas
09:20	Australian Economic Outlook against the Global Backdrop Economist, Saul Eslake
10:10	Session Wrap and Overview of the day ahead
10:15	First timer's Orientation, hosted by BCD Travel If this is your first time at ACTE-CAPA, you won't want to miss this!

10:15 Coffee, Networking & InterACTE

	GENERAL SESSION 2: FUTURE VISIONS OF CORPORATE TRAVEL
11:00	The American Airlines KeynoteAmerican Airlines, Senior Vice President Global Sales & Distribution, Alison Taylor
11:25	The Mind and Heart of a Corporate Travel Visionary Jamie Pherous represents energy, drive and vision in the way he formed, launched and remained strongly committed to building a major global Australian business. His visionary story is attractive to both the industry for those young people who are looking for leadership guidelines, for the buyers in understanding the personal side of the CTM story and for the whole of the industry in understanding what Jamie sees as a visionary in this industry. Why when all are saying technology is the future, people will become redundant, B2C will be the way of the future: what does Jamie believe or see is the future of corporate travel business? Corporate Travel Management, Managing Director, Jamie Pherous

11:55	Irreversible and Irresistible Change – It’s here! Travel technology guru, Johnny Thorsen will lead the way with updates on the latest innovations in technology that have ALREADY ARRIVED and are helping shape travel programs right now. He will be joined by experienced buyers to debate the impact these innovations may have on the evolving role of the travel manager. Mezi, Vice President, Travel Strategy & Partnerships, Johnny Thorsen
12:25	Envisioning a Robust Travel Technology Strategy New technology is popping up every day providing new appeals to your travellers. Learn how to create a robust technology strategy by: - Mapping out technology elements that offer a great travel experience while minimising costs;` - Creating a solid strategy and vision of where you want to take your programme in the next 1-2 years; - Learning the right questions to ask when looking at new technology; - Putting yourself in your traveller's shoes to learn what technology is best fit for them. Carlson Wagonlit Travel, Chief Technology Officer, Andrew Jordan
12:55	Welcome to lunch United Airlines, Director Australia and New Zealand Sales, Julie Reid

13:00 Lunch, Sponsored by United Airlines

14:00 EDUCATION BREAK-OUT SESSIONS (1)

1A: A 'Pay' Landscape of 2017: A 360 Perspective for Travel ManagersThe use of debit and credit cards for online payments is slowly but surely changing. In 2016, alternate forms of payment (AFP) surpassed credit cards with 51% of global eCommerce volume - what about in 2017? In an increasingly confusing landscape of new and different players, it’s essential to understand all the elements, what role each vendor plays and how it all fits together. Who will you need to work with; and what changes do you need to prepare to build into your program?

Compliments of: UATP

1B: Managing the Modern Business TravellerBuilding on last year’s defining work to profile today’s Modern Business Traveller; a new study now explores how travel managers can leverage that knowledge to influence traveller behaviours.

Compliments of: American Express Global Business Travel

1C: The personalisation of travel and travel risk management: The role of Artificial Intelligence and Machine Learning NOW!When can travel managers confidently put a siri-style application in front of a traveller and be confident of them having a great interaction that’s not ‘clunky’?
Moderator: Uniglobe, Managing Director, David HughesPanel:
• Mezi, Vice President Strategy & Partnerships, Johnny Thorsen
• International SOS, Group Chief Information Officer, Ramesh Munamarty
• Travelport Locomote, Chief Information Officer, Ross Fastuca

14:45 EDUCATION BREAK-OUT SESSIONS (2)

2A: The Future of Travel 'Pay' - Don't Hate the Pay-er, Hate the GameKeeping up with the changes in pay leaves many travel managers feeling like they’re caught up in a never-ending game. Just as you embrace a new trend such as virtual cards, blockchain pulls ahead and potentially discredit everything you’ve done so far. What and where the next key technology will lead us is a tossup, but a closer look by our experts will help you unravel the complexities of the future of pay; including bitcoin, mobile apps and more.

2B: Using Data to Effectively Shape Tomorrow's PoliciesWith recent strides in data aggregation and consolidation, we have access to more usable data than ever. The key to unlocking its power is in a travel manager’s ability to interpret information, identify key trends and base decisions off traveller behaviors and more. Learn to leverage predictive data to maximize savings and negotiate the most beneficial terms for your travel programme. A data science perspective on what opportunities await the corporate travel industry through great consolidation and reporting on disparate data.

Compliments of: Amadeus

2C: Travel Manager 3.0: How will the role of the travel manager evolve in the next 5 years, and how to keep upResponsibilities and capabilities of successful travel managers are changing quickly. With the increased focus within travel programs on aspects such as technology, AI, consumerisation, data science and behavioural economics how can travel managers keep up, while at the same time continuing to meet their ‘old’ KPI’s of cost, traveller satisfaction and safety?A diverse panel of industry experts will debate how the role of the travel category manager is changing, and how they can continue to be successful in future.
Moderator: Mike Orchard Consulting, Founder, Mike Orchard
Panel:
• NewsCorp ANZ, CPO, Nathan Morgan
• Empirics, CEO, Daryl Ludowyke
• Concierge Travel, CEO, David Greenland

15:30 Coffee, Networking & InterACTE, Sponsored by American Airlines

16:00	GENERAL SESSION 3: Global Corporate Travel Trends & Their Impact on Australia ACTE, Executive Director, Greeley Koch
16:15	Association of Travel Management Companies (ATMC) UpdateWho the ATMC is, what it does, current issues the ATMC is pursuing and update on the 2018 Award. Association of Travel Management Companies (ATMC), Chairperson, Rob Dell
16:30	THE FUTURE OF THE INDUSTRY'S ESSENTIAL SPOKES (PART A) Hear from the experts who will focus on the ‘Collaborate’, ‘Pay’ and ‘Sleep’ spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future. 'Support' An interview on NDC and Technology between: - HRG Australia, General Manager Australia, David Lorimer - Syngenta, Jenn Barclay 'Pay' - UATP, speaker tbc 'Collaborate' (meetings and events) - Speaker tbc 'Ground' - Speaker tbc
16:45	My Life in Travel - Round Tables The Innovative face of corporate procurementUnique perspectives from seasoned experts and some round table debates to reflect on what are the key things you've learned in your travel career, as well as today's key take-aways. Session Provacateur: Mike Orchard Consulting, Founder, Mike Orchard

17:25 Networking Reception

19:00 End of Day 1

THURSDAY 30 NOVEMBER 2017

08:00 Registration, Coffee, Networking & InterACTE

09:00 GENERAL SESSION 4: THE FUTURE OF THE INDUSTRY’S ESSENTIAL SPOKES (PART B)

	Hear from the experts who will focus on the ‘Fly, ‘Ground’, ‘Book’ and ‘Support’ spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future. ‘Book' - Egencia, Global Head of Product Marketing, Jean Noel Lau Keng 'Sleep': - Marriott International, speaker tbc ‘Fly’: - Air Canada,Vice President Global Sales, Duncan Bureau
09.45	GENERAL SESSION 5A: Key Suppliers Outlook: AIR Executive Panel: How can we enhance a mature category like Air? How to best calculate and present savings to stakeholders? Moderator: Sabre Travel Network, Vice President, Todd Arthur Panel: - Delta Air Lines, General Manager, Australia/New Zealand & Virgin Australia Joint Venture, Clare Wheatley - Malaysia Airlines, speaker tbc
10:20	GENERAL SESSION 5B: Key Suppliers Outlook: ACCOMMODATION Keynote: The Lido Group in partnership with HRS, Chief Commercial Officer, Jon West Executive Panel: How to maximise your preferred accommodation programme? - How to gain compliance and traction from travellers - Hotel rates: Non-LRA/LRA/Dynamic - are the dynamics changing - Creating a brand new approach to hotel negotiations in 2018. Can buyers put together a compelling programme in a new way?
10:55	GENERAL SESSION 5C: Key Suppliers Outlook: PAYMENTS A panel of experts on the 'here and now' of travel payments. Demystifying new regulations and technology is crucial for buyers and TMCs, so we can all walk away with actionable insights. - The big picture of virtual cards: Who's on board? - End-to-end Solutions - they DO exist! - Blockchain Smart Contracts Moderator: TBC Panel: • Commonwealth Bank of Australia, speaker tbc • Conferma, Director of Sales, Darren Blair • Diners Club, speaker tbc • WOAG, speaker tbc

11:30 Coffee, Networking & InterACTE

12:00 EDUCATION BREAK-OUT SESSIONS (3)

BUYERS ONLY EDUCATION SESSION:
Interactive workshop: ‘Change Management’ and the role of the Travel Manager
• Travel Managers are often at the forefront of organisational or complex multi-channel change. They are often the harbingers of new technologies, standards and processes.
• How do you manage change when there are different requirements among different stakeholders across diverse geographies?
• What different communication options are available in a change management process? How often and when to communicate - and what medium?
• How can we win the support of the enablers of transformation (IT, security) who often don’t have a stake in the end result?
• How can Travel Managers better manage behavioural change in what is often an emotion-charged category?
• This practical session full of tips and take-aways will inspire you!
Workshop Presenter:
PwC

SUPPLIERS' EDUCATION SESSION:
Understanding the way Procurement ticks
The rules for mid-and large market procurement are being re-written. Are you up-to-speed? Procurement is a significant stakeholder for sales and account managers within corporate travel. But let’s face it, procurement can be challenging to work with. Price and savings dominate discussion, there’s a rigid adherence to process and every time a new category manager arrives – you’re back to square one. It doesn’t have to be that way. If your focus is winning more accounts and improving client retention, then this session is for you. Shining light on the hopes, drivers and aspirations of procurement managers will empower sales and account managers at suppliers with the practical tools to operationalise concepts and lift the conversation from tactics to strategy. The objective – greater top line results!
Workshop Presenter:
Synthesis Group, Founder and Director, William Pegg

13:00 Lunch

14:00	GENERAL SESSION 6: THE FUTURE OF MOBILITY Closing Session Introduction: Mastercard, Director Product Sales, Gregor Lochtie
14:10	Keynote: Virgin Australia, Acting Group Executive, Rob Sharp
14:30	The Future of Mobility: Implications for Corporate Travel The way people move is undergoing rapid change. According to a recent Deloitte study, “Frictionless, automated, personalised travel on demand is the dream of the future of mobility”. This transformation is creating a new ecosystem of personal mobility, with implications affecting the entire corporate travel ecosystem. But what about the burning issues of safety and security and Duty of Care in this brave new world? What can corporations do to navigate the proliferation of choice when it comes to transport and mobility options? Deloitte, Future of Mobility Lead, Kellie Nuttall
14:50	Hyperloop/Ultraspeed, Director, Steve Artis
15:10	Wrap by Mastercard and welcome to the Networking Reception

15:30 Farewell Reception, Sponsored by Mastercard

16:00 End of Conference